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Help with Shopping at HPS

General Information

All prices are displayed including VAT and the delivery charge will be added before you submit an order. All sales are subject to our terms and conditions, a copy of which is available below. Customers should confirm compatibility and suitability with the product manufacturer before ordering. Prices and specifications are subject to change without notification. All offers are subject to availability. Pictures are used for illustration purposes only, actual products and/or packaging may differ. All products, brand names and trademarks are acknowledged. Under European and English Law, in the case of consumer purchases only, made within the UK, for non-software, video, dvd, audio and consumable products, if unsealed, there may be eligibility to a fourteen working-day unconditional cooling-off period during which products can be returned. E&0E.

Privacy Policy & Web Cookies
This privacy policy summarises how we collect, protect and use information gathered about our customers, whether we are contacted via our website, telephone or any other method. We want you to have complete confidence when using HPS and do please feel free to contact us if you have any questions about this.

What are Web Cookies?
Web Cookies are small files that frequently become stored on your computer or mobile device when you visit almost all popular websites. They are designed to make websites easier to use for the visitor by recalling options they have previously selected.

At bikehps.com the cookies we use cannot identify any customer individually and they simply help to keep track of what has been added to a shopping basket (so a customer can return to our site later and continue shopping), determine relevant related products to show whilst customers are browsing and identify and resolve computer or inputting errors.

To place orders on our website it is necessary for customers to have cookies enabled, however, without cookies enabled our site can still be browsed for product details if a customer would prefer to order from us by another method, such as by phone.
Most web browsers will already have cookies enabled by default but please consult the built-in or online help pages for your browser if you want to manage cookies or turn them on or off.

Summary of Web Cookies used on bikehps.com

Google Analytics

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Provided by Google these cookies provide statistics about the number of visitors to our site, how visitors originally came across our site and which pages were of most interest to them.

These statistics enable us to work on improving our site by adding additional information and new products in the most popular categories.

All data is collected anonymously.

You can view details of Google’s privacy policy online at:

https://www.google.co.uk/intl/en/policies/privacy/key-terms/#toc-terms-cookie

Web Store

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These cookies are part of our online shopping store and are used to add items to our customers’ shopping carts when browsing or taking orders.


For your convenience HPS provides links to popular third party sites including Twitter, FaceBook and YouTube as well as product manufacturers etc. HPS cannot be responsible for the content of sites accessed via these external links.

When customers make an enquiry or purchase, we may collect their name, billing addresses, delivery address (optional), phone number, fax number (optional), email address (optional) and payment account/card information. This can be via a secure electronic form on our website which is completed by the customer or provided by alternative means such as over the phone. We do not take any additional information other than that which you provide to us at the point of contact.

This information is used for the completion of any transactions made via our on-line store, via phone or other ordering methods. It may also be used to notify our customers about the progress of their orders or as a means of contact if a problem should occur (for example if the delivery address cannot be found by the courier company). Information we collect may also used to provide order updates (e.g we may provide the delivery parcel number, the date of despatch and expected date of delivery) and newsletters about our products and services. If you do not wish to receive such information, please send an email with details of the email address you wish to have removed to unsubscribe@bikehps.com and we will remove you from our mailing list.  

Harwood Performance Source Limited will not ordinarily disclose your personal information to third parties and any information you provide will be held securely and in accordance with the Data Protection Act 1998. In some circumstances, however, we may be required to provide certain limited details to a trusted third party (an example would be a delivery company who would require a minimum of your name and address) so that they can provide a specific service you have requested, or fulfill a request for information.

If you need further assistance, please e-mail with your questions or comments to info@bikehps.com or write to us at:

HPS
Derwent House
New Street
Alfreton
Derbyshire
DE55 7BP
United Kingdom

You can request access to the personal information we hold about you at any time. If you wish to do this, please put your request in writing via the same address.


Consumer Returns & Refund Policy

HPS wants you to be totally happy with your purchase and we will always endeavour to describe items to you accurately, deliver them promptly and in good condition. However, we recognise that under certain circumstances you may wish to return items (for example, including - but not limited to - if the item had been accidentally ordered for the wrong model/year of motorcycle) for exchange, credit or refund.

To assist with this, goods supplied by HPS to you, the consumer (excluding consumable products such as oils, fluids and cleaners if unsealed, DVDs/CDs etc., items which were specifically, manufactured, modified or obtained to order for you), may be returned, at your cost, for exchange, credit or a full and unconditional refund of monies paid at time of purchase (excluding carriage where delivery was made outside the EU), providing you give us notice of your intention to return an item in writing within fourteen calendar days of receipt.

As you would expect, your returned goods must be complete, unmarked, unused and unfitted (including partially), with all original packaging (i.e., put simply, they must be resalable as new).

Where a partial cancellation and return is being made under this provision (i.e. you have chosen to retain other items supplied from the same delivery) a refund for carriage may be made only where the cost of carriage would have been lower had the item being returned been supplied alone and, in which case, the refund to be made will be the difference between the two amounts.

If making a return, we recommend that you use an insured and recorded (i.e., where a signature is required on delivery) service for your protection, as it is your responsibility to ensure the item(s) are received safely by us. When sending please ensure the packaging you have chosen is suitable to prevent damage in transit (i.e. the simple test being, if the item is received by us damaged, the packaging wasn't suitable).

Where items have not been returned complete (including manufacturer's packaging) or not in acceptable/'as new' condition, at HPS' sole discretion, we reserve the right to either reject the returned goods or make an offer to purchase the items back from you at a reduced cost (for clarity, under such circumstances the reduction offered will be minimised to that reasonably required to enable us to resell your returned goods at their reduced value entirely as a result of their worsened condition upon return).

When goods have been safely received back in acceptable condition, we will exchange, credit or provide a refund as early as possible and, in any event, within 14 calendar days.

None of the above affects your statutory or legal rights - if you need any further information we will welcome your questions.


Terms & Conditions
1. Definitions
In these conditions "the Company" means Harwood Performance Source Limited, hereafter referred to as HPS, Co.Reg.No. 6069953 and "the Customer" means the person, company or organisation to whom this document has been provided. In addition, a “Consumer” customer means any natural individual person, who is acting for purposes that are outside his or her business and not a company, trader or organisation, even if purchasing for non-commercial use.
2. Conditions
These conditions shall form the basis of a contract between the Company and the Customer. Notwithstanding anything to the contrary in the Customer’s standard conditions of purchase, these conditions shall apply except so far as expressly agreed in writing by the Company for non-consumer purchases or as expressly agreed in writing or verbally for consumer purchases.
3. Order Acceptance
Unless otherwise expressly stated in writing, all quotations and estimates by the Company are invitations to treat. The Customer’s order is an offer and will become binding upon the Company accepting the order either verbally or in writing. A confirmed non-consumer order may only be cancelled or varied with the Company’s consent; the giving of the Company’s consent will not in any way prejudice the Company’s right to recover from the Customer full compensation for any loss or expense arising from such cancellation. A distance selling contract for goods supplied to a UK consumer may be cancelled within fourteen working days, beginning after the day of receipt, by the Consumer notifying the Company in writing of their intention to do so within the fourteen working day period, subject to the provisions and conditions set out below.
4. Warranties and Liability
i. All hardware sold by the Company is guaranteed for a period of twelve months.
ii. Any failure occurring within the initial 30 days of the warranty period will be made good by exchange, or in the case of consumer purchases exchange or refund in accordance with the Sale of Goods Act 1979 (as amended), provided the Company has been notified in writing forthwith. Any defect of the equipment after that period will be made good by repair (at the Company’s option) or exchange of the equipment or parts thereof which are shown to the Company in the warranty period to be defective, or in the case of consumer purchases exchange, repair or refund in accordance with the Sale of Goods Act 1979 (as amended). The Company shall decide whether such making good shall be effected at the premises of the Customer or at the Company’s premises.
iii. For sales/orders where equipment/goods, at the Customer’s request, is/are shipped outside of the UK mainland or for use in another country, the Customer shall be responsible for all transportation/carriage costs. Transportation of equipment/goods shall be treated as a separate product/service and charged for as such.
In the event of a failure occurring within the initial 30 days of the warranty period the Company shall only be responsible for transportation/carriage costs within the UK mainland – transportation/carriage both in and out of the UK mainland shall be the responsibility of the Customer.
In the event of any equipment/goods should failing during the standard manufacturer’s warranty period, transportation/carriage both in and out of the UK mainland shall be the responsibility of the Customer.
iv. The Company guarantees that any software supplied by it which is in a standard form and produced by someone other than the Company is guaranteed only to perform the tasks described in the manual provided by such manufacturer.
v. The Company guarantees that any software produced and designed or adapted by the Company should fulfil all the tasks described in the manual produced by the Company and be fit for the purpose therein.
vi. The Company’s warranty does not cover normal wear and tear and in addition any warranty shall be null and void if the hardware or software is modified, improperly used or installed, damaged by accident or neglect or caused by failure to follow the specified maintenance schedule provided in the equipment manual or in the event of any parts being improperly installed or replaced without the Company’s prior written approval.
vii . The Company reserves the right on the sale of any equipment to make before delivery any alteration to or departure from the specification or the design of the equipment provided that it shall not to an aesthetic or material extent adversely affect the performance of the equipment or the quality of the workmanship or the materials used.
viii . All specification drawings and technical documents issued by the Company either before or after the conclusion of the Contract are issued solely for the Customer’s use in connection with the equipment and shall not be copied reproduced or communicated to any third party without the Company’s express permission in writing.
ix. In the event of complete or partial failure of hardware or storage media, or the failure of any device that contains data or programs or affects access to data or programs, neither the company, the original manufacturer, nor their service agents can assume responsibility for data or program safety or recovery. It is the responsibility of the customer to make their own secure back-ups of data and/or programs, to ensure that such data or programs can be recovered independently.
x. The liability of the Company under any contract is limited to the invoice value of the components supplied, replaced or repaired the Company shall not be liable for any consequential loss or damage howsoever caused unless such loss could reasonably have been within the contemplation of both parties at the time of the contract as the probable result of the breach.
xi. The distance selling contract for goods supplied to UK consumers (excluding software, DVDs, CDs, videos and consumable products if unsealed) which were not specifically manufactured or modified to order and are complete, unmarked, unused and unfitted (including partially), with all original packaging and resalable as new may be cancelled and the goods returned by the customer, at the customer’s cost, for a full and unconditional refund of all monies paid, providing the customer provides notice to the Company of the cancellation in writing within fourteen working days – this does not affect a consumer’s statutory rights. Where a partial cancellation and return is being made under this provision (i.e. the customer has chosen to retain other items supplied from the same delivery) a refund for carriage will be made only where the cost of carriage would have been lower had the item being returned been supplied alone and in which case the refund to be made will be the difference between the two amounts.
5. Delivery
i. With the exception of where goods are collected from the Company’s premises, it is the responsibility of the company to ensure delivery of goods to the customer safely and in working order.
ii. After taking into account any delivery requests the Customer has made, the Company shall endeavour to deliver by the method which the Company in its absolute discretion considers to be the most practical considering costs, security and the required date of delivery.
iii. The Customer shall examine any consignment for external damage and note any claim for short delivery and/or apparent external packaging damage on the Carrier’s delivery schedule/ paperwork at the time of the delivery. Should the Carrier fail to allow the customer to make such a note, if the delivery appears to be damaged, it should be rejected and a request made to the Carrier to return the consignment to the Company.
iv. The Customer will examine the contents of any delivery and shall make or confirm claims for damage to the Company within fourteen working days from the date of delivery. Compliance with this requirement shall be a condition precedent to any claim to short delivery and/or damaged components.
v. Time of delivery shall not be the essence of the contract unless expressly so stipulated. The Company undertakes to use its best endeavours to despatch the goods on a promised delivery date but does not guarantee to do so. If delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought in goods or components, or any other cause beyond reasonable control of the Company a reasonable extension of time for delivery shall be granted and the Customer shall pay such reasonable extra charges as shall have been occasioned by the delay.
vi. Where the goods are not delivered to the Customer by the Company’s Carrier, but to an independent carrier chosen by the Customer and sent to the Company for the purpose of collecting their consignment, delivery to the Customer’s carrier shall be delivery to the Customer.
6. Terms of Sale
i. The price of the goods shall be due in full to the Company in accordance with the relevant contract of sale.
ii. Unless otherwise agreed by the Company in writing payment shall be due with the Customers order.
iii. Non stock items manufactured to customer's order require a non-refundable deposit, payable in advance.
iv. The ownership of the goods delivered by the Company shall only be transferred to the Customer when the Customer has met all that is owing to the Company in relation to the goods. The risk of accidental deterioration or destruction shall pass to the Customer on completion of safe delivery and the Customer shall insure against such risk.
7. Finance, Credit & Payment
i. Finance and credit facilities may be available to qualified persons or organisations – subject to status - upon prior arrangement with the Company, if the Company agrees to provide credit facilities to the Customer, the Customer undertakes to comply strictly with the terms thereof.
ii. If, after written reminders for overdue payments have been issued, the Customer remains in default of any overdue balance, the full amount due may be charged to any valid debit or credit card retained on file and used by the customer for previous transactions, without prior notification.
8. Cost Variation
All quotations and estimates issued by the Company are, unless otherwise stated, based on current cost of production (such as, without limitation, materials, hours, wages and foreign exchange rates) and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs.
9. Government Taxes or Levies
Any variations as a result of Government Taxes and Levies will be for the Customer’s account.
10. English Law
English law shall be the proper law of the contract.

Rev. 14. 09-08-12




All offers are subject to availability and HPS terms and conditions of sale. Images are for display purposes only. Prices are in UK Pounds Sterling (£) ; however, they may fluctuate and we therefore reserve the right to amend them without notice. Prices exclude delivery options which can be specified at the customer's request. All motorcycle dealer/manufacturer's trademarks acknowledged. Calls may be recorded for training/security purposes. Site Content Copyright 2010 HPS Ltd. All rights reserved. E.&O.E.

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